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What's New

Stay up to date with the latest improvements to The Agent Builder.

June 2026​

Facebook Messenger​

Connect your agent to a Facebook Page. Log in with Facebook, pick the Page you want, and your agent starts replying to Messenger messages automatically. You can connect multiple Pages. See Connecting to Facebook Messenger.

WhatsApp Message Templates​

Create and manage WhatsApp templates right inside TAB, with full support for headers (text, image, video, document), footers, and buttons (quick reply, URL, call, and copy-offer-code) — plus drag-and-drop button ordering, media uploads, and search across your templates.

Multiple Workspaces​

You can now belong to more than one workspace, switch between them, and invite teammates by email or with a single-use 8-digit join code or invite link. Each workspace keeps its own agents, customers, and billing — and owners can delete a workspace they no longer need. See Managing your team.

Smarter Salla Connections​

Connecting a Salla store is now smoother: an embedded-login flow ties the store to your account cleanly, all store tools are enabled automatically on connect, and your agent starts using them right away.

Richer Instagram Conversations​

Instagram media (images from posts and stories) is now tracked and saved, so attachments show up in your conversation view.

Connect Calendly so your agent can share your booking link when a customer wants to schedule a meeting. See Connecting to Calendly.

Analytics Dashboard​

A new dashboard shows conversation volume, resolution rate, sentiment, top topics, peak hours, and channel breakdowns — with filtering by date range, agent, and channel. See Analytics Dashboard.

Notification Preferences​

Choose exactly how you're notified about usage, billing, escalations, and more — in-app, by email, or both. See Notification Preferences.

March 2026​

Instagram DM Integration​

Connect your agent to Instagram and automatically respond to Direct Messages from customers. Set up is quick - just authorize your Instagram Business account and your agent starts responding.

Expanded AI Models​

Choose from AI models across three providers: OpenAI, Anthropic (Claude), and Mistral. Models are organized into three tiers - Flagship, Premium, and Standard - so you can balance quality and conversation credit cost for your use case. Which tiers you can pick from depends on your plan.

Shopify Store Integration​

Connect your Shopify store so your agent can search products, check stock, manage the cart, let customers check out in chat, take return and cancellation requests, and make product recommendations - all using real-time data from your store.

Conversation Credit Packs (Add-ons)​

Purchase additional conversation credit packs (250, 500, or 1,500 conversation credits) when you need more. Credit packs are available instantly and valid for 30 days.

Enhanced CRM​

New dashboard stats cards showing total leads, new leads this month, total conversations, and trend indicators. Improved filtering by agent, status, channel, and date range. Bulk CSV export with the option to include full conversation history.

Chat Widget Improvements​

More customization options including greeting messages (appear before customers open the chat), expanded color controls for every element, and customizable input placeholder text.

January 2025​

Conversations Dashboard​

We've added a new Conversations table that makes it easier to track and manage all your customer interactions. See conversation status, timestamps, and quickly jump to any chat.

Improved Loading States​

The Customers page now shows smoother loading indicators, so you always know when data is being fetched.

Better Buttons​

We've redesigned buttons throughout the app for a more consistent, polished look.

Coming Soon​

We're always working on making TAB better. See our full Product Roadmap for details on upcoming features including new channels, CRM integrations, human handoff, and more.

Have a feature request?​

We love hearing what would make TAB better for you. Send your ideas to [email protected].

We read every suggestion and use your feedback to prioritize what we build next.