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Notification Preferences

Choose how you want to be notified about account activity. You can control each type of notification independently, and decide whether it reaches you in-app, by email, or both.

Notification preferences Each notification type has its own In-App and Email toggle.

Finding notification settings​

Click Settings in the sidebar, then select the Notifications tab.

How it works​

Notifications are grouped into topics. For each topic you'll see two switches:

  • In-App — shows the notification inside TAB (the bell icon)
  • Email — sends the notification to your account email

Toggle either switch to turn that channel on or off for that topic. Changes save automatically — you'll see a short confirmation each time.

Some topics can't be turned off in-app

Topics that affect your account's health or access always show in-app and can't be disabled — their In-App switch appears locked. You can still control whether they reach you by email. Only Escalation and Agent Alerts can be turned off in-app.

Notification topics​

TopicWhat it coversIn-App
Usage AlertsWhen you reach usage thresholds — 80%, 90%, and 100% of your plan's limitsAlways on
Billing EventsPayment confirmations, payment failures, and billing updatesAlways on
EscalationWhen a conversation is marked as escalatedOptional
System AnnouncementsProduct updates, model changes, and maintenance noticesAlways on
Agent AlertsWhen an agent's status changesOptional
Critical AlertsAgents paused and security alertsAlways on
  • Keep Billing Events and Usage Alerts on (email). These prevent surprises like running out of conversation credits or a failed payment that pauses your agents.
  • Keep Escalation on if you rely on a human stepping in when the agent flags a conversation.
  • System Announcements are useful but low-urgency — in-app only is usually enough.