Billing and Subscription

Manage your plan, payment methods, and invoices.

Your current plan

Click Settings in the sidebar, then select the Billing tab to see:

• Which plan you're on
• How many agents you can have
• Monthly conversation credits included
• When your next payment is due

Plans

The Billing page shows your current plan, your next payment date, and options to upgrade or change plans.

Plan	Agents	Conversation Credits/mo	Data Storage	Model tiers
Free	1	50	250 MB	Standard
Lite	2	500	1 GB	Standard
Starter	3	1,000	5 GB	Standard, Premium
Growth	10	2,500	20 GB	Standard, Premium, Flagship

Current prices for each plan are shown on the Billing page in your workspace currency.

Monthly or yearly

Every paid plan can be billed monthly or yearly. Yearly billing saves 20% compared to paying monthly. Use the monthly/yearly toggle on the plans page before you pick a plan.

Switching between monthly and yearly on the same plan is treated as a billing-cycle change, not an upgrade or downgrade.

Currencies

TAB bills in USD, SAR, or EGP. Your workspace currency is set automatically and all prices — plans, credit packs, and add-ons — are shown in it.

Watermark removal add-on

The chat widget shows a "Powered by The Agent Builder" watermark by default. You can remove it with the Watermark Removal add-on.

• It requires a paid plan — it isn't available on Free
• It's an extra charge on top of your subscription, currently $15/month or $144/year (shown in your workspace currency)
• It follows your subscription's billing cycle, and the Billing page shows the prorated amount before you confirm
• You can cancel it at any time; removal stays active until the end of the period you've paid for

To subscribe:

1. Go to Settings > Billing
2. Find Remove Watermark in the add-ons section
3. Review the price and confirm

See Customizing your chat widget for how the watermark appears.

Changing your plan

Upgrading

1. Go to Settings > Billing
2. Click Upgrade
3. Choose your new plan
4. Enter or confirm payment info
5. Click Confirm

Upgrades take effect immediately. You get access to new features right away.

Downgrading

1. Go to Settings > Billing
2. Click Change Plan
3. Select a lower plan
4. Confirm

Downgrades take effect at the end of your current billing period. You keep your current features until then. You can cancel a pending downgrade before it takes effect.

Check your agent count

If you downgrade to a plan with fewer agents, any extra agents beyond the new plan's limit will be locked and stop responding to customers. Your data is preserved - upgrade again to unlock them.

Canceling

1. Go to Settings > Billing
2. Click Cancel Plan
3. Confirm

Your agents continue working until the end of the current period. After that, you'll be on the Free plan.

Payment methods

Adding a card

1. Click Add Payment Method
2. Enter your card details
3. Click Save

We accept Visa, Mastercard, and American Express.

Changing your card

1. Add a new card
2. Set it as primary
3. Remove the old card

If payment fails

You'll get an email if your payment doesn't go through. Common reasons:

• Card expired
• Insufficient funds
• Bank blocked the transaction

Fix the issue and update your payment method to avoid service interruption.

Invoices

Your Billing History appears on the Billing page, listing each invoice with its plan name, date, invoice number, and amount. Open an invoice to view or print the hosted receipt.

Billing History is shown for paid plans billed through TAB. It isn't shown on the Free plan, or if your subscription is billed through Shopify — in that case your invoices live in your Shopify admin.

Buying extra conversation credits

If you run out of conversation credits mid-month, you can purchase a credit pack:

Pack	Conversation Credits
Pack 250	250 conversation credits
Pack 500	500 conversation credits
Pack 1500	1,500 conversation credits

To purchase:

1. Go to Settings > Billing
2. Click Buy Credits
3. Choose a credit pack
4. Complete payment

Conversation credits are added immediately.

Credit packs expire

Purchased credit packs expire 30 days after purchase. Plan your usage accordingly. See Understanding Conversation Credits for details on how conversation credits work.

Common questions

When am I charged?

On the same date you signed up or upgraded — every month if you chose monthly billing, or once a year if you chose yearly. Your next payment date is shown on the Billing page.

My store is billed through Shopify — is anything different?

Yes. If you installed TAB from the Shopify App Store, your subscription is charged through Shopify's billing instead of a card in TAB. You won't see the payment methods, add-ons, or Billing History sections on the Billing page — manage the charge and find your invoices in your Shopify admin instead.

Can I get a refund?

Contact support within 14 days of your first payment for a full refund. After that, refunds are prorated.

Do unused conversation credits roll over?

Subscription conversation credits reset each month on your billing date - they do not roll over. Purchased credit packs expire 30 days after purchase.

Can I pause my subscription?

Not directly, but you can cancel and resubscribe later.

Need help?

For billing questions, contact support.