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Usage and Conversation Credits

Track how many conversation credits you've used and how many you have left.

Finding your usage​

Click Settings in the sidebar, then select the Usage tab to see your conversation credit status.

You can also see a quick overview of your conversation credit usage in the header bar at the top of the page.

What you'll see​

Available conversation credits​

Your current balance. This shows:

  • How many conversation credits you have right now
  • A visual indicator (green = plenty, yellow = getting low, red = almost out)

This month's usage​

How many conversation credits you've used so far this month.

Next refill​

When your conversation credits will reset. This is your billing date each month.

What uses conversation credits?​

Conversations with customers​

Every conversation your agent has with a customer uses conversation credits. The cost depends on the length and complexity of the conversation, and the AI model your agent uses.

What doesn't use conversation credits​

These are free:

  • Creating an agent
  • Training your agent (training uses your plan's data storage limit, not conversation credits)
  • Viewing customers
  • Changing settings
  • Connecting integrations (like Shopify)

Understanding the activity log​

Below your balance, you'll see a list of recent activities:

  • What happened (training, integration, etc.)
  • How many conversation credits it used
  • When it happened

This helps you understand where your conversation credits are going.

If you're running low​

Warning signs​

  • Yellow or red credit indicator
  • Warning message when trying to train

What to do​

Wait for reset Conversation credits refill on your billing date each month.

Buy more conversation credits Go to Billing and purchase a credit package.

Upgrade your plan Higher plans include more monthly conversation credits.

What happens at zero?​

When you run out of conversation credits:

  • Your agents will stop responding to customers
  • You can't add integrations

Your agents will start working again as soon as you have more conversation credits.

Tips to use conversation credits wisely​

Choose the right model tier Higher-tier models use more conversation credits per conversation. Use Standard for simple Q&A and Flagship for complex conversations.

Train your agent well Well-trained agents resolve questions faster, using fewer message exchanges and fewer credits per conversation.

Use FAQs for precision FAQs give your agent targeted answers, reducing back-and-forth in conversations.

Monthly reset​

On your billing date:

  • Your conversation credits reset to your plan's monthly amount
  • Unused conversation credits don't carry over
  • The cycle starts fresh

Example: If your billing date is the 15th and your plan includes 1,000 conversation credits:

  • January 15: 1,000 conversation credits
  • January 30: You've used 600, have 400 left
  • February 15: Reset to 1,000 (the 400 unused are gone)

Common questions​

Why did I use more conversation credits than expected?

Longer or more complex conversations use more credits. Also, higher-tier models (Flagship) consume more credits per conversation than Standard models.

Can I see exactly what used my conversation credits?

Yes, check the activity log on the Usage page.

Do conversation credits from a credit purchase expire?

Yes. Purchased credit packs expire 30 days after purchase. Subscription conversation credits reset on your billing date each month.

Next steps​