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Account Settings

Manage your personal account information and preferences.

Finding your settings​

Click Settings in the sidebar, then select the Account tab.

Your profile​

Name​

Your first and last name appear throughout TAB. You can change them anytime:

  1. Click in the First Name or Last Name field
  2. Type your new name (2-30 characters each)
  3. Click Save Changes

Profile photo​

Upload a picture to represent you:

  1. Click on the photo area
  2. Select an image file
  3. Click Save

Requirements: JPG, PNG, or GIF, under 2MB

Email​

Your email is used for:

  • Logging in
  • Receiving notifications
  • Account recovery

Your email can't be changed after you sign up. Contact support if you need to update it.

Notifications​

Notification preferences live on their own tab. Click Settings in the sidebar, then select Notifications, to choose which alerts reach you in-app, by email, or both — usage alerts, billing events, escalations, system announcements, and more.

See Notification Preferences for the full list of topics.

Password​

Coming soon

Password change from the settings page is planned for a future release. For now, you can reset your password from the login page.

Forgot your password?​

On the login page, click "Forgot Password" to get a reset link by email.

Deleting your account​

If you need to delete your account:

  1. Scroll to the bottom of the settings page
  2. Click Delete Account
  3. Confirm by typing your name
  4. Click the final confirmation
This is permanent

Deleting your account removes all your agents, data, and conversations. This cannot be undone.

Before deleting:

  • Export any data you want to keep
  • Download important conversations
  • Consider downgrading to the free plan instead

Next steps​