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Getting Support

Need help? We're here for you. Here's how to get the assistance you need.

Before contacting support​

Many questions are already answered in our documentation:

  • FAQ - Quick answers to common questions
  • Troubleshooting - Fixes for frequent problems
  • Glossary - Explanations of terms and concepts

Contact our support team​

If you can't find an answer in the documentation, reach out to us:

Email Support Send us an email at [email protected]

We typically respond within 24 hours on business days.

When emailing, please include:

  • Your account email
  • Which agent you're having trouble with (if applicable)
  • A clear description of the issue
  • Screenshots if something looks wrong
  • Steps you've already tried

Support hours​

Our team is available Monday through Friday, 9 AM to 6 PM (EST).

Emails sent outside these hours will be answered the next business day.

Tips for faster support​

Be specific Instead of "my agent doesn't work," try "my agent isn't responding when customers ask about pricing - it just shows a loading spinner."

Include screenshots A picture is worth a thousand words. Show us exactly what you're seeing.

Share your steps Tell us what you were doing when the problem happened. "I clicked Train, waited 5 minutes, and got an error message that said..."

Check the basics first Before contacting support, verify:

  • You're logged into the correct account
  • Your browser is up to date
  • You've tried refreshing the page
  • You have conversation credits available (if your agent isn't responding)

Feature requests and feedback​

Have an idea for how we could make TAB better? We love hearing from users.

Send your suggestions to [email protected]

We read every message and use your feedback to improve TAB.

Report a bug​

Found something that's not working right? Help us fix it by sending details to [email protected] with "Bug Report" in the subject line.

Include:

  • What you expected to happen
  • What actually happened
  • Your browser and device (e.g., "Chrome on Windows 11")
  • Steps to reproduce the issue

Urgent issues​

For critical issues affecting your live agents (like your chat widget being completely down), email [email protected] with "URGENT" in the subject line.

Still stuck?

Don't struggle alone. Our support team is friendly and happy to help, even with basic questions. We'd rather you ask than get frustrated.