Skip to main content

Product Roadmap

Here's what we're working on next. This is a living document - priorities may shift based on your feedback.

Upcoming Channels​

We're expanding where your agent can chat with customers:

Telegram Connect your agent to Telegram and let it respond to messages from your customers.

SMS Reach customers directly through text messages.

Email Your agent will be able to read and respond to customer emails automatically.

Upcoming Integrations​

Connect TAB to more tools you already use:

Automation

  • Webhook / Zapier - Send conversation events to external systems or connect to 5,000+ apps through Zapier

CRMs

  • Salesforce - Automatically create and sync leads to Salesforce
  • Zoho CRM - Push leads and contact data to Zoho

Communication

  • Slack - Get notifications when important conversations happen
  • Microsoft Teams - Receive alerts and updates in Teams

Planned Features​

Advanced Analytics Even deeper insights on top of today's Analytics dashboard, including conversation quality metrics, customer satisfaction trends, and response accuracy tracking.

Granular Team Permissions More roles and finer access control on top of today's owner/member roles, so you can decide exactly what each teammate can see and do.

Have a feature request?​

We love hearing what would make TAB better for you. Send your ideas to [email protected].

We read every suggestion and use your feedback to prioritize what we build next.