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Agent Not Responding

Your agent should respond within seconds. If it's not responding at all, or showing endless loading, here's how to fix it.

Quick checks​

1. Do you have credits?​

Go to Settings > Usage. If you're at zero credits:

  • Your agent can't respond
  • Wait for your monthly reset, or buy more credits

2. Is your agent trained?​

An untrained agent can't answer questions.

  1. Go to Agents
  2. Click your agent
  3. Look for a "Trained" status

If it shows "Not trained" or "Training required," click Train and wait for it to complete.

3. Try refreshing​

Sometimes a simple page refresh fixes connection issues:

  • Press Ctrl+R (Windows) or Cmd+R (Mac)
  • Or click the refresh button in your browser

4. Check your internet​

Make sure you're connected to the internet. Try loading another website.

Testing your agent​

Test in the Playground first​

  1. Go to your agent
  2. Click Playground
  3. Send a test message

If the Playground works but your website widget doesn't, the issue is with the widget installation.

If the Playground doesn't work either, the issue is with the agent itself.

Agent-side issues​

No training content​

If you haven't added any FAQs or documents, your agent has nothing to work with.

Fix: Add content and train. See Adding Knowledge.

Training failed​

If training didn't complete successfully:

  1. Check for error messages
  2. Verify you have credits
  3. Check your files are supported formats
  4. Try training again

Instructions are blank​

If you didn't write any instructions, your agent may not know how to respond.

Fix: Add instructions in Agent Specifications. Even simple instructions like "You are a helpful assistant" can help.

Website widget issues​

If the Playground works but your website doesn't:

Widget not installed correctly​

The embed code might be in the wrong place.

Check:

  • Code should be before </body>
  • No typos in the code
  • Code hasn't been modified

Fix: Copy fresh code from TAB and reinstall.

Caching issues​

Your browser might be showing an old version.

Fix:

  • Hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
  • Clear browser cache
  • Try incognito mode

JavaScript errors​

Other scripts on your page might be interfering.

Check:

  • Right-click > Inspect > Console tab
  • Look for red error messages

Fix: May need to resolve conflicts with other scripts.

Still not working?​

If you've tried everything:

  1. Take a screenshot of any error messages
  2. Note what you've tried
  3. Contact support

Include:

  • Your agent name
  • What you're seeing (or not seeing)
  • Browser you're using
  • Whether Playground works